Return & Refund Policy

&LaVersa IK
Email: info@laversa-chocolate.com

Returns & refunds

Due to the nature of our products, food items are non-returnable and non-refundable once delivered.
This policy is in place to ensure food safety and hygiene.

Exceptions

A refund or replacement may be offered only in the following cases:

• the product arrived damaged,

• the product was defective,

• an incorrect product was delivered,

• the product was expired prior to delivery.

In such cases, customers must contact us within 24 hours of receiving the order and provide:

• the order number,

• clear photos of the product and packaging.

 Contact: info@laversa-chocolate.com

Each case is reviewed individually.

Refund process

If a refund is approved:

• the refund will be issued to the original payment method,

• refunds are processed within 14 days after confirmation.

If a replacement is approved, a new product will be shipped at no additional cost.

Non-refundable cases

Refunds or replacements will not be issued if:

• the product was damaged due to improper storage by the customer,

• the issue occurred after delivery,

• the product was opened or consumed,

• the delivery address provided was incorrect.

Contact

For any questions regarding returns or refunds, please contact us at:
info@laversa-chocolate.com